Hafilat Card Abu Dhabi Complete Travel Guide

Introduction

Hafilat Card is one of Abu Dhabi’s biggest innovations. It allows for efficient and cashless bus travel. Hafilat is Arabic for “buses“, so the name of Abu Dhabi’s public bus system makes perfect sense.

Hafilat Card: General Information

Hafilat Card, which was launched by the Abu Dhabi Department of Transport in May 2015. The Department of Transport (DoT) later merged with the Integrated Transport Centre. It has since become the only way to pay for public transport in the entire emirate.

The Hafilat Card: How it Works: Tap In, Tap Out

It uses a contactless card, so passengers only need to tap on when they board and tap off when they leave the bus. Automatically, the fare will be deducted based on distance. It is not only more convenient, but it also makes the travel process faster.

The system is designed to match the rapid growth of Abu Dhabi and its vision for a transport infrastructure on par with world-class standards.

Hafilat Card History

Key milestones on its journey:

• Hafilat was introduced in 2015 for Abu Dhabi’s bus system.
• In 2017, more top-up options were added, such as mobile apps and vending machines.
• Students, seniors, and People of Determination will receive enhanced discounts in 2020.
• Plans: integration with trams, ferries, and metro services, if Abu Dhabi launches a rail system.

The Hafilat Card has evolved to become more than just a ticket for a city bus. It’s an important step in creating a smart, integrated transport system.

Hafilat Cards Types

Hafilat’s inclusivity is one of its strengths. The system offers different categories of cards to ensure all groups can benefit, including residents, tourists, seniors, students, and those with special needs.

1. Hafilat Temporary Card

This card is for occasional or short-term users. The card is good for 30 days, and it can store up to AED150 in credit. It is a great option for visitors to Abu Dhabi.

2. Personalised Permanent Card

The card can be registered in the name of a passenger and has a validity period of five years. This card has the biggest benefit in that, if lost or stolen, it can have its balance protected and moved to another card.

3. Student’s Card

Special discounts are available to students in Abu Dhabi, with up to 50% off regular airfares. For one, you will need your Emirates ID and student ID, as well as a photo.

4. Senior Citizen Card

Residents over 60 are entitled to free travel or a substantial discount. Abu Dhabi is supporting and caring for its older population.

5. The People’s Determination Card

The UAE offers free travel or very affordable rates for passengers with disabilities. Buses and stations have facilities that ensure comfort and accessibility.

This is a comparison between the various card types.

Hafilat Card: How it works

The Hafilat Card can be used simply:

1. Hold the card up to the validator when boarding the bus.
2. To exit, simply tap the Validator again.
3. It calculates your fare according to the distance you have traveled, and subtracts that amount from your account.

To avoid any payment problems, passengers are encouraged to maintain a balance on their card of at least AED 10.

Choose between Recharge options and top-ups.

The variety of options for recharging the Hafilat Card is among the best features. There’s a service for every person, whether they are tech-savvy or like to get their services in person.

• Ticket vending Machines are available at all major bus stations and stops.
• Users can top up their ITC cards online via the ITC site.
• ITC Transport App: This app allows you to recharge your ITC on the go.
• Customer Happiness Centers: Recharges are available in service centres with the assistance of staff.
• Authorized vendors: supermarkets, kiosks, and exchange houses throughout the city.

Fares and packages

Standard Fares

Travel Tickets

Passes offer more value to frequent travellers:

Discounted Fares

• Student Discount: 50% on regular fare
• All Senior Citizens are eligible for free or reduced-price rides.
• The People with Determination: free rides

The flexible pricing ensures that all travelers can afford to travel.

Facility and accessibility

Hafilat is more than just a payment system. It reflects Abu Dhabi’s commitment to inclusivity.

• There are wide gates for those in wheelchairs at the stations.
• Easy access to low-floor buses with ramps
• Travelers with visual impairments can listen to audio announcements in Arabic or English.
• Display screens with digital audio for passengers who are hard of hearing
• Support in multiple languages for visitors.

Abu Dhabi buses are accessible thanks to these features.

Recharge Options

Compare with other UAE Transport Cards

Each emirate in the UAE is represented by a different smart card. While they have not been unified yet, these cards play a crucial role in their city.

Abu Dhabi plans to integrate Hafilat into other transport modes, similar to Dubai’s Nol.

Common Problems and Their Solutions

Users may face problems despite its ease of use.

• If the card does not read, clean and replace any chips that may be damaged
• Not updated Recharge – Please allow up to 24 hours for mobile or online top-ups.
• ITC can replace a lost card; personal cards are available.
• Minimum balance is AED 10

Save time by following these simple tips.

Hafilat Card: The Future

Abu Dhabi’s plans for Hafilat Card are ambitious:

• Integrate with mobile wallets such as Apple Pay or Google Pay
• Hafilat, Nol, and Sayer are all linked by a single UAE Transport Card.
• Future expansion of ferries, trams, and metros.
• Contribution to Abu Dhabi Smart City 2030 Strategy

Hafilat, as a concept, is not a one-time card. It’s a part of an even larger picture.

Conclusion

Hafilat Card makes bus travel fast, convenient, and money-free in Abu Dhabi. It is accessible to all, including commuters and tourists. The card, which is slated for wider integration, represents Abu Dhabi’s dedication to sustainable, smart mobility.

FAQs 

Q1: How can I purchase a Hafilat card?

You can find vending machines at bus stops, ITC Customer Centers, and vending machines in the ITC.

Q2: What is the cost of a new credit card?

The price ranges from AED 5 to 10 depending on the product.

Q3: Can tourists use Hafilat?

Temporary cards can be used for up to 30 days.

Q4: Does the Hafilat Card work outside Abu Dhabi

Currently, the service is only available on buses in Abu Dhabi.

Q5: What is the balance of my account?

You can use vending machines, the ITC App, and the online portal.

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Last modified: September 2, 2025