Introduction of the Merger of NBAD and FAB
What is NBAD?
National Bank of Abu Dhabi was one of the UAE’s most trusted banks and has been in operation since 1968. The bank offered many services, including personal banking, corporate banking, Islamic banking, and wealth management. NBAD was a leader in GCC markets and internationally, and stands as a sign of innovation and reliability.
First Abu Dhabi Bank (FAB), a transitional bank
NBAD merged with First Gulf Bank in 2017 to become First Abu Dhabi Bank. First Abu Dhabi Bank is the largest lender in the UAE based on assets. The merger did not disrupt the services that NBAD clients already received. The merger gave them access to better digital tools and customer service, as well as increased options for products. All NBAD cards, accounts and banking data were transferred to FAB. FAB is the preferred choice for former NBAD customers.
How to Check Your NBAD Balance Inquiry
Keep track of your finances
Regularly checking your account balance allows you to stay on top of your finances, budgeting, and avoiding surprises. Keep track of your balance if you have a salary account or a savings account. This will help you make better financial decisions.
Save on Overdrafts & Charges
Checking your account regularly will ensure that it does not fall below the minimum, which can result in penalties or overdraft charges. It is important to track your credit usage to avoid high interest rates.
Easy Planning
Understanding how much money you have to work with allows you to make better decisions about your future investment, budget, and savings.An efficient financial plant relies on your understanding of your money.
Why Checking Your NBAD/ FAB Balance?
1. FAB Online Banking
Check your balance at any time using a secure, user-friendly and convenient platform.
Steps:
- Visit www.bankfab.com
- Personal Banking – Click on “Login“.
- Please enter your User ID and password
- Click on “Accounts” (or “Dashboard”) to access your account.
You can view your balance, transactions and funds available.
FAB Online Banking allows you to:
- Download electronic statements
- Install balance alerts.
- Transfer money between accounts.
2. FAB Mobile App
The FAB App is available on both Android and iOS. It offers an easy way to manage your FAB account.
What to use:
- You can download the app from Google Play or Apple App Store
- Sign up using your Emirates ID card, account number, or Emirates ID.
- If supported, set a strong password for login and activate biometric authentication.
- View your account balance by logging in on the homepage.
Summary of Accounts
It gives you a complete overview of all your accounts, including balances, transactions, account types, etc. The app allows for quick financial review and easy management of accounts.
Card control: Features and benefits
The app allows you to manage the cards that you use. You can block the card or remove it, limit spending, report a stolen or lost card or set limits on its use. The cardholder can control the security of their card and its use.
Transfers of Funds
You can transfer money to other FAB account or other banks in the UAE and around the globe. The application is easy to use, safe, and accessible 24/7.
3. ATM Balance Inquiry
You can check your balance at any FAB ATM or ex-NBAD ATM without needing internet.
Steps:
- Put your ATM card or debit card in the machine.
- Enter your 4-digit PIN.
- Choose “Balance Inquiry”, from the list of menu options.
- Your account balance will be displayed on screen. For the documents you maintain, you can receive a mail-in receipt.
4. SMS Banking Service
FAB’s SMS Banking service allows you to check your balance by sending a text.
Activation:
- You can visit a FAB branch or use online banking.
Uses:
- You can SMS the keyword BAL from your mobile phone number to 2121.
- You will receive your account balance as soon as they have received an instant reply.
You may be charged for SMS messages, depending on your mobile service provider.
5. Phone Banking
FAB offers both automated and agent assisted phone banking.
Steps:
- Call(UAE): 600 52 5500
- International Call: +971 26811511
- You can log in using voice feedback by entering your card number or account.
- Your phone banking PIN
- Account Information will appear when you click on Balance Inquiry.
In the event of a problem, you are asked to contact a Customer Care agent.
6. Visit a branch
If you prefer to visit the branch, FAB branches are available. You can ask the customer service desk to provide you with your account balance.
Requirements:
- Bring your Emirates ID card or passport
- Your account number and debit card
You can use this feature if you need detailed statements of your account or other services.
How to Check Your NBAD Balance Inquiry
Register for Online Banking
- Bankfab.com
- Click “Register for Online Banking“
- Please enter your Emirates ID number and mobile number registered with the card.
- Create your user name and password
Installing Mobile Apps
How to install the FAB Mobile App
- Download the app through your App Store.
- Search for FAB Mobile in the Google Play Store, Apple App Store. Install the FAB Mobile official app on your phone.
-
Register the app by launching it and pressing Register.
- Open the mobile banking app after installing it, and click the Register button to begin the process of creating an account.
-
Use your account number or credit card to log in.
- You only need your FAB Account Number or your debit/credit card information to connect with your profile.
-
Set your login details iasshown on screen.
Register, create a password and if available, a biometric log-in. It will make future access fast and safe.
Phone PIN Setup
You will need a telephone PIN to use phone banking.
- You can request a copy of the FAB brochure by calling a FAB office or using internet banking.
- You can check the balance of your card by calling Customer Service.
Safety Tips for Balance Inquiry
-
Secure your Login Access
- Don’t share your Internet banking or telephone bank ID.
- Use of public Wi-Fi networks to access bank services is not recommended.
- Change your password periodically.
Alerts can be enabled
- Set up SMS or email alerts for low balance, large transactions, and login attempts.
- Monitor alerts can be used to detect unauthorized actions
Select the Official Channels
- The official FAB mobile app and website should be used only in cases of seriousness.
- No clicking on shady links should ever be done. It is important to avoid clicking on suspicious links or spear-phishing emails.
Troubleshooting common issues
| Issues | Solution |
| You can’t login online | Call FAB Support or click “Forgot Password?” |
| The app is not working | Clear cache or update the app. |
| ATM Issues | Contact FAB or try another ATM |
| Not working SMS | Check that your mobile number has been registered. |
FAB Support Contact
Contact Numbers
- In UAE: (600 52 5500)
- International: +971 2 6811511
Branch Locator
- Find the closest service center using the FAB branch locator on their website.
Email & Live Chat Support
- Live chat is available on the FAB Website.
- For non-urgent inquiries, you can send your inquiry by email.
Conclusion
Knowing your balance is an important part of smart money management. There are many safe and simple ways to receive your account balance, whether you’re an existing NBAD customer or new user. FAB guarantees that you can access your account information via mobile applications, online banking, SMS, ATMs, etc. To protect your banking information, enroll in digital services, enable account notifications and use official channels. FAB’s customer service will be there to help in case you have any problems. FAB’s balance enquiry service allows you to stay connected, be up-to-date, and manage your finances in full confidence.
FAQs (Frequently Asked Questions)
Can I still use my NBAD debit card?
NBAD cards continue to be functional, and are supported by FAB. You may however receive a brand new card from FAB upon renewing your NBAD.
Does the NBAD Account Number still exist?
All NBAD accounts are integrated automatically into FAB systems. You may continue to use the same account numbers unless otherwise advised.
Does the Balance Inquiry cost anything?
Online banking, the mobile app, and ATMs all offer free balance checks. Your mobile service provider may charge you for SMS balanceinquiriess.
How can I track my account balance?
You can use SMS banking or call the FAB Phone Banking Number.
If I lose my NBAD Card, what can I do?
FAB should be contacted immediately in order to request replacement of the card. Continue to monitor your balance using the online or mobile banking app.
Last modified: August 7, 2025
