Dubai has a mobile and telecom network that is amongst the best in the UAE. DU is a mobile service provider based in Dubai and is one of the largest. Millions of customers use DU SIM cards with prepaid and postpaid services. At times, the DU mobile number is lost by the user. Your DU number is something you should know so that you can make recharges, do your online bills, get some customer care, and have a check-up.
This guide will describe all the simple methods through which you can check your DU number. New users, tourists, and long-term residents will find the appropriate means here.
- What Is a DU Number?
- What Is a DU Number?
The phone number of your SIM card is known as the DU number. It is used for:
- Calling and receiving calls and SMS.
- Mobile data services
- Online accounts linked to DU
- Recharges and top-ups
Official services and customer care are services that need DU numbers. It is unpleasant to lose or forget your number.
You must know your DU number both as a prepaid and a postpaid user. Checking your number is real-time (you can check your number using your phone, app, online portal, or customer support).
2. Check Your DU Number Using Your Phone
Calling directly through your phone is one of the quickest methods of knowing your DU number. DU offers USSD codes that display your number immediately.
Step-by-Step: Using USSD
Swing the dialer on your cell phone.
- Type *135# and press call.
- Your DU number will be displayed on the screen.
- This technique applies to prepaid and postpaid SIMs.
Check via SMS or Call
- In DU, some users can send an SMS to a DU number to get their number or call a DU service number to get their number.
- In case of any doubts, please call DU customer care. They are able to assist you with the appropriate USSD or SMS procedure.
This technique is quick, free, and immediate. It is idealforn individuals who are unable to utilize the application or Web portal.
3. Using the DU App to Find Your Number
DU possessea s self-care mobile app for both iOS and Android. The app displays your balance, account, plan, and number.
How to Check Your DU Number in the App
- Get the DU application inthe Google Play Store/Apple App Store.
- Use your account credentials to log in.
- Click on the Account info/My Profile section.
- Your DU number will be printed in clear perspective.
The application is handy in the sense that it also displays your:
- Plan type (prepaid/postpaid)
- Balance and top-up history
- Time limits on prepaid users.
- Usage details
The app is safe to use, and it can be used anywhere in Dubai or in the UAE.
4. Check DU Number Using the Online Portal
You can also use a computer, so the official online portal of DU is available. You may use your number in a hurry.
Steps to Check Online
- Access the DU official site: www.du.ae.
- On the top part, click Sign In.
- Provide your username and DU account-related password.
- Go to Account Information or My Profile.
- Your DU number will be displayed on the dashboard.
The online portal is quite convenient in case your phone is not available. It is compatible with all internet-connected gadgets.
5. Contact DU Customer Care
In case the methods mentioned above fail, DU customer care can be of assistance. They offer help services through phone or online chat.
Steps to Contact Customer Care
- Dial 155 using your DU number (in the UAE).
- When calling on a different number, call +971 560 00 1555.
- Enter your own information and SIM registration.
- You will recover your DU number instantly with the help of the representative.
Customer care particularly comes in handy when you lose your SIM, it becomes inactive, or it is damaged.
6. How to Check DU Number Without a SIM Card
In some cases, the users either lose their DU SIM or deactivate it. In this case, you can still get your DU number.
Methods Without SIM
- You can use the DU app on a different phoneife you have registered your account.
- Look at your DU contract or welcome letter, which should include your number.
- Call DU customer service, using your customer ID and account.
- Certain DU portals can be logged in using an Emirates ID to get account details.
This would make sure that you can have your DU number even without your physical SIM.
7. Additional Tips for DU Subscribers
These are some tips that are useful in managing your DU number:
- You can save your DU number in a note or contacts application so that you can access it easily.
- Connect your DU number with your Emirates ID in order to recover faster.
- Check your balance frequently using the DU application or USSD.
- Official DU apps and websites are to be used to prevent scams.
- Remember to keep your DU number active through a top-up before it runs out in the event of prepaid ones.
These tricks make sure that you will never forget your number and be able to retrieve all DU services fast.
9. Why It’s Important to Know Your DU Number
There are a few reasons why you need to know your DU number:
- Refilling your wallet in a jiffy.
- Connecting to internet-based services using your cell phone.
- Checking your identity on official papers or banks.
- Technical support for customer care.
- Controlling several figures on a single account.
It lets you save time and prevent the hassles of daily use of the mobile.
Conclusion
Your DU number can be known in several ways. The quickest and simplest ones are by dialing the USSD code on your phone, visiting the DU mobile application, logging in to the web portal, or calling DU customer care desks. You can get your DU number even without having your SIM card. You can retrieve it in a fast and safe way with the assistance of the app, online portal, or official support. One should always have their DU number in hand. It will be required to make recharges, use online services, and handle emergencies. These few measures will help you ensure that your mobile life in Dubai is easy, quick, and hassle-free.
Frequently Asked Questions
Q. What is the time spent in locating my DU number?
A. It is possible to check instantly via USSD, the DU app, or the online portal. Customer care can be just a couple of minutes.
Q. Is it possible to verify my DU number not within the UAE?
A. Yes, via the DU app or online portal. The USSD codes might not be international.
Q. What happens when I lose my SIM or when it is deactivated?
A. Retrieve the number using the DU app, portal, or contact customer care using your ID.
Q. Is it possible to have more than one DU number under one account?
A. Yes, the DU app and an online portal will provide you with the opportunity to see all numbers associated with your account.
Q. Can I freely check my DU number?
A. Yes, there are no charges on all official options (USSD, app, portal, customer care).
Last modified: February 9, 2026
