In Abu Dhabi, paying bills for utility services is a routine thing. Individuals in Abu Dhabi are always on the search for quicker and intelligent methods to pay their electricity and water costs. They do not desire to spend precious time in lengthy queues and complex login procedures.
The ideal solution is DDC Quick Pay
Abu Dhabi Distribution Company has established Quick Pay to enable residents and business owners to settle their dues quickly. Convenient, fast, and secure. Whether you are in your Victoria home, at work, or travelling, QuickPay will settle your bill immediately by using nothing but your account or invoice number.
ADDC Quick Pay
Quick Pay allows you to pay online using water and electricity and does not require you to log in to the ADDC Portal. Quick Pay is not connected with usernames or passwords. It uses only your unique account numbers, which makes it convenient for tenants, residents, landlords, and businesses that maintain a number of properties.
Think about it in terms of the utility payment express lanes. All the information that you will need is in your printed bill or electronic bill. Your balance will be shown instantly when you have entered the Quick Pay System. It is then possible to make a payment in a few minutes.
| Location / Branch | Services Available | Working Hours | Contact |
| ADDC Head Office – Abu Dhabi | Bill payments, account setup, complaints, reconnections | Sun – Thu, 7:30 AM – 2:30 PM | +971 2 616 0600 |
| ADDC Al Ain Branch | Bill payments, new connections, and account closure | Sun – Thu, 7:30 AM – 2:30 PM | +971 3 701 0200 |
| ADDC Customer Happiness Centre – Al Mushrif | Quick payments, complaints, and information | Sun – Thu, 7:30 AM – 2:30 PM | +971 2 616 0600 |
| ADDC Payment Kiosk – Marina Mall | Quick payments, bill printing | Daily, 9:00 AM – 9:00 PM | N/A |
| ADDC Payment Kiosk – Al Wahda Mall | Quick payments, bill printing | Daily, 9:00 AM – 9:00 PM | N/A |
| ADDC Mobile Office – Events / Temporary Locations | Bill payments, inquiries | Varies | +971 2 616 0600 |
What is ADDC quick pay in Abu Dhabi?
Abu Dhabi has a large population of diverse people who lead a very busy life. Everyone has a busy schedule, from office workers to families. Missing a payment can cause service interruptions. Quick Pay allows you to save time while providing flexibility.
- You can pay your bills online without having to register or log in.
- You can pay anywhere and anytime.
- Use multiple payment channels.
- Get instant confirmation receipts.
- Avoid late payment penalties.
Quick Pay is a godsend for expats and tenants who manage properties from afar. Quick Pay is also useful for landlords, who need to quickly pay utility bills on behalf of their tenants or companies that manage several accounts at once.
How to Use ADDC QuickPay
The process itself is simple, but we’ll break it into steps to avoid confusion.
1. Use Quick Payment on the ADDC website
You can also contact ADDC directly through their website.
- Visit ADDC’s official website by visiting http://www.addc.ae.
- Look for Quick Pay on the home page.
- Please enter your account number or bill number from your utility invoice.
- Check the details of your bill, such as any outstanding balance.
- Select your preferred payment method (credit/debit card, bank transfer, etc. ).
- Complete the payment by confirming and completing your confirmation.
- Save the receipt as a record.
2. The ADDC Mobile App
ADDC’s mobile app for iOS or Android also includes a feature called Quick Pay:
- Click on the ADDC App.
- Click on Quick Pay on the home page.
- Please enter your Account Number.
- Check the outstanding balance.
- Use your bank card to pay.
- Instant confirmation of your order via app
3. Additional Channels that Support Quick Pay
Some people prefer to pay by phone or in person. ADDC offers Quick Pay in several ways to meet the needs of different customers.
- ADDC Bill Payments are available on many UAE banking apps and ATMs.
- Payment Kiosks – Self-service payment kiosks are available in Abu Dhabi. You can pay with a card or cash.
- Customer Service Centers: If you prefer in-person payments, ADDC service centers still support Quick Pay.
Images of Quick Pay
Here’s a flow chart that will make the guide more user-friendly (with placeholders where you can add screenshots):
- ADDC Homepage with Quick Pay Button.
- Image of the screen where you enter your account number
- Bill details screenshot and confirmation of payment
- Image of the receipt page
These visuals make the process easier for new users. They also remove any guesswork.
ADDC QuickPay Payment Options
Flexibility is one of the main advantages of QuickPay. There are many options. You can choose from:
- Visa, MasterCard, and other credit or debit cards
- UAE Bank Transfers via online banking
- Certain banks offer mobile wallets that are linked to their accounts.
- Deposit cash at service stations or kiosks
The diversity of methods ensures that even in the event that one fails, there is another method available.
Other Payment Methods
The ADDC website or app may go down for maintenance, or users may experience it. Quick Pay is still accessible in these cases through ADDC’s integration with third-party platforms.
There are two common alternatives:
- Careem pay – Users can link accounts to settle ADDC invoices quickly.
- TAMM – Abu Dhabi’s Government Services Portal, which includes utility payments such as ADDC.
These alternatives will ensure that you don’t miss any payment deadlines, even when the ADDC main portal is unavailable.
| 📍 Channel | 💵 Payment Types | 🧾 Receipt Provided | 📝 Notes |
| ADDC Website | Credit/Debit Card, Bank Transfer | ✅ Yes | Fastest online method |
| ADDC Mobile App | Credit/Debit Card, Wallets | ✅ Yes | iOS & Android supported |
| Bank Apps / ATMs | Bank Account, Debit Card | ✅ Yes | Convenient for bank users |
| Payment Kiosks | Cash, Card | ✅ Yes | Ideal for non-digital users |
| Careem Pay / TAMM | Wallet, Card | ✅ Yes | Backup if the ADDC website/app is down |
Useful Safety & Usability Advice
There are some tips to keep in mind when using Quick Pay, since it involves sensitive data.
- Use the ADDC official website or application to access Quick Payment. Do not click on any links in emails or other messages.
- Check the account number twice before you make a payment. This will ensure that money is correctly credited.
- Save the Quick Pay official URL to your bookmarks for faster and safer access.
- Save or take a screenshot of the payment receipt. In the event of delays or disputes, this proof will be essential.
What are the most common problems, and how to fix them?
Quick Pay is a user-friendly service, but you might encounter some issues. These are some common issues and solutions.
- If the bill does not appear, check that your account number and ADDC are linked. Contact customer service if the issue continues.
- If the transaction failed, but you were charged money, the amount will be refunded to your account within a couple of days. If it is taking longer, keep your receipt.
- If the system is down, try again later or use alternative channels such as Careem Pay and TAMM.
- If you enter the wrong account number, payments may not be reflected. You must immediately contact ADDC with details of your transaction.
ADDC QuickPay vs. Alternative Payment Options
There are other methods available. Compare the two methods:
- Quick Pay: No login required, fast and easy for quick or one-time settlements.
- ADDC Registered Account: Ideal for managing multiple bills with auto-debit and history tracking.
- Bank Apps: Convenient if you already use mobile banking.
- Third-party apps (Careem and TAMM), useful during the ADDC main service downtime.
Fast Pay is the fastest and most convenient option, but registered account tracking provides more detail if you wish to track usage.
| Service Type | Description | Cost Range (AED) | Typical Charges (AED) | Notes |
| Water Bill Settlement | Monthly payment for household or commercial water usage | 50 – 1000 | 150 – 300 | Charges depend on consumption and the type of property |
| Electricity Bill Settlement | Payment for electricity consumed each month | 100 – 3000 | 200 – 600 | Fees vary with usage level and property size |
| Overdue Payment Fee | Penalty for missing bill payment deadlines | 20 – 100 | 50 | Applies after due date; increases with duration of delay |
| Service Reconnection Fee | Fee to restore water/electricity after disconnection | 100 – 500 | 250 | Charged when service is suspended due to non-payment |
| New Connection Setup Fee | One-time charge for initiating a new utility account | 200 – 1000 | 500 | Applicable to new customers or relocation scenarios |
| Special Meter Reading Fee | Cost for off-schedule or requested meter reading | 50 – 200 | 100 | Only charged when readings are outside the regular schedule |
| Account Termination Fee | Fee to close utility account permanently | 100 – 300 | 150 | Applies when ending services completely |
| Security Deposit for Connection | Refundable deposit for starting new services | 500 – 2000 | 1000 | Returned upon account closure if no pending dues |
| Service Upgrade Fee | Charges for increasing meter capacity or upgrading the system | 200 – 1500 | 700 | Required for higher consumption or technical upgrades |
| Complaint Resolution Fee | Administrative charge for handling service disputes | 50 – 300 | 100 | Only applies in certain cases where manual intervention is needed |
| Emergency Service Fee | Urgent on-site assistance outside the standard schedule | 100 – 500 | 200 | For immediate technical support during emergencies |
| Duplicate Bill Request Fee | Fee for requesting additional copies of a bill | 20 – 50 | 30 | Useful for tenants, landlords, or record-keeping |
| Tariff Modification Fee | Administrative cost for changing the billing tariff | 50 – 200 | 100 | Charged when a customer requests plan or rate adjustments |
Last Thoughts
ADDC Quick Pay offers more than utility payments. It’s also a solution that saves time for Abu Dhabi residents. It offers residents the convenience of instant payments that are secure and safe. Residents no longer have to wait in long queues or remember login information.
It offers flexibility to everyone, whether they prefer the app or the website. They can also pay via banks, kiosks, and third-party platforms such as Careem Pay. Safety tips and troubleshooting techniques are also included.
Frequently Asked Questions
Quick Pay requires registration.
Quick Pay is not a registration-based service. All you need is your bill or account number.
How do I pay for someone else?
You can make a payment on behalf of someone else if you know their account number.
Does Quick Pay work 24/7?
It is possible to access it 24/7 on our website, mobile app, and kiosks.
QuickPay charges extra fees?
ADDC doesn’t charge any additional fees on Quick Pay transactions.
If I accidentally pay twice, what happens?
ADDC will usually refund the excess amount or adjust your bill.
Last modified: August 28, 2025
